Accessibility statement for Servly
This accessibility statement applies to Servly — the CRM platform from Kommunion AS for organizations in the nonprofit sector. It covers the system itself as users encounter it after signing in, both on the web and on mobile devices.
The statement does not, in other words, cover the Servly website, which you are reading right now. The website is our information and marketing pages — this statement is about the platform our customers use in their daily work.
If you have an inquiry about the accessibility of the Servly platform, you can fill out this form. The rest of the accessibility statement follows below the form.
Accessibility inquiry
Servly for everyone
Nonprofit organizations are there for all people. Their tools must be, too.
The people who use Servly are staff and volunteers of all ages, with varying technical experience and different abilities. Whether you use a screen reader, a refreshable braille display, magnification, custom colors, navigate without a mouse, or rely on other assistive technology, Servly should work for you. A work tool you depend on every day should never shut anyone out.
At the same time, we know that accessibility is never something you finish. The platform evolves continuously, and so does our work on universal design. That's why we've chosen not to simply assess ourselves — we let an independent third party audit us.
Independently verified conformance
Servly is verified by Universell Utforming AS, a Norwegian consultancy specializing in accessibility and the universal design of ICT. They produce a conformance report documenting the extent to which the platform meets:
WCAG 2.1, Level AA — the international standard for accessible web content, with requirements that content must be perceivable, operable, understandable, and robust.
EN 301 549 — the European standard for accessibility requirements for ICT products and services, which underpins EU legislation in this area and is used as a reference in public procurement.
The latest version of the conformance report is always available for download here. There you will also find an up-to-date overview of any known issues and how we are working to close them.
Beyond what the law requires
Our customers are organizations in the nonprofit sector. For them, the statutory requirements for universal design are in practice limited: the Norwegian Regulations on the Universal Design of ICT Solutions also apply to clubs and organizations, but only to web solutions aimed at the general public — and then at the requirement level set for the private sector, which is a subset of the requirements in WCAG 2.0. Line-of-business systems and administrative work tools, which is what Servly primarily is, fall outside the scope of the regulations. Moreover, the obligation to publish an accessibility statement on uustatus.no applies only to the public sector. If a solution has public-facing parts, such as registration pages, the legal requirements do apply to those parts.
In other words, we could have settled for far less. We don't want to.
First, accessibility is about people, not paragraphs of law. Staff and volunteers with disabilities should be able to do their jobs in Servly on equal terms with everyone else — regardless of what the law requires of a work tool. Second, many in the nonprofit sector work closely with the public sector, through grants, partnership agreements, and delivery of services. Public-sector contracting authorities are required to set universal design requirements in their procurements, in practice with WCAG 2.1 AA and EN 301 549 as the reference. Organizations that want to be strong partners for the public sector therefore have a lot to gain from being at that same level — even when the law doesn't demand it of them.
That's why Servly is set at precisely this level. The conformance report from Universell Utforming AS gives our customers documentation they can present to funders, partners, and public-sector contracting authorities — without having to carry out assessments of their own. Feel free to reach out if you need help with this kind of documentation.
How we work on accessibility
Accessibility is part of how we build Servly, not something we bolt on at the end. The platform is built on a shared component library with accessibility built in, so improvements to one component benefit the entire solution. New user interfaces are tested with keyboard navigation and screen readers before release, and we keep an eye on contrast, focus indicators, and scaling as part of our ongoing work. In addition, the platform is periodically reviewed by Universell Utforming AS, which gives us an outside perspective on both what we're getting right and what we need to improve.
Content customers add themselves
Servly is a tool where customers add much of the content themselves — text, images, and documents. We ensure the platform supports publishing accessible content, for example with fields for alternative text on images. The quality of the individual content, however, is each customer's own responsibility, just as with any other publishing tool. We're happy to guide customers who want to raise the accessibility of their own content.
Custom themes and websites
Servly is more than an internal work tool. The platform also includes technology for delivering public-facing websites, and the entire solution can be visually customized through themes — from colors and typography to the overall look and feel. The standard themes are designed with accessibility as a core premise, and this is the configuration the conformance report is based on.
When customers adopt custom themes, or use Servly to deliver websites of their own, we are no longer the ones in control of accessibility. Choices about colors, contrast, typography, and structure then rest with the customer, and we cannot vouch for the end result meeting WCAG 2.1 AA — even though the technical foundation of the platform is the same. For websites, this is particularly important to be aware of: a website aimed at the general public is precisely the kind of solution where the organization's own legal requirements for universal design come into play.
We therefore encourage you to bring universal design along from the very first sketch when designing your own themes and websites. A distinctive visual identity and good accessibility are not opposites — the best solutions have both. We're happy to share resources and guidance on accessible design, and we can put you in touch with Universell Utforming AS, which offers advisory services and can assess custom themes and websites against the same requirements Servly itself is verified against.
Known issues
No solution is flawless, and we want to be open about what remains. An up-to-date overview of known issues, with status and remediation plans, is always available in the latest version of the conformance report.
Report accessibility problems
Are you having trouble using Servly because of a disability? Then we'd like to hear from you — even if the problem isn't covered by any statutory requirement. Your experience is what matters most to us, and feedback from real users is some of the most valuable input we receive.
Use the form at the top of this statement. Please describe what you were trying to do, where in the solution the problem occurred, and what equipment or assistive technology you were using — that helps us find and fix the problem faster. Your contact information is used only to follow up on your inquiry.
Oversight and regulations
The Norwegian Authority for Universal Design of ICT (uu-tilsynet) oversees compliance with these regulations in Norway. You can read more about the current regulations and requirements on the Authority's website. The requirements have their legal basis in the Norwegian Equality and Anti-Discrimination Act and the Regulations on the Universal Design of ICT Solutions.
About this statement
This statement is issued by Kommunion AS. It is updated with each new conformance assessment from Universell Utforming AS, and otherwise upon significant changes to the platform — at least once a year.
